A1 Quality Transmission & Auto Repair

Jorge Magallan 4 months ago

I brought my 2018 Impala to this shop after experiencing transmission issues, including RPM flare, jerking during shifting, and the car shutting off once while slowing down. I paid a $150 diagnostic fee and was told the transmission likely needed a rebuild for around $4,200. What concerned me was that I was not provided with a written estimate, detailed breakdown, or clear confirmation of internal transmission damage before a major repair was recommended. I was also told the fluid was black, but there was no explanation given regarding metal shavings, burnt smell, or other specific evidence of catastrophic failure. The owner was respectful during our conversations and did not pressure me to make an immediate decision, which I appreciated. However, because of the lack of documentation and clarity surrounding the diagnosis and pricing, I decided to seek a second opinion before committing to such a major repair. I would recommend that future customers ask for: - a written estimate - detailed diagnostic findings - confirmation of internal damage - warranty details in writing before approving expensive transmission work.

Safaa Arshad 5 months ago

I paid 6000 to have my transmission replaced. After that my car kept stalling when taking a turn. They tried to charge me even more saying the collision sensor might need to be replaced but wouldn’t take responsibility for them breaking it since the sensor was fine before they replaced the transmission.

Sharon Leopard 5 months ago

My transmission failed and I barely made it to the shop. Even though it was near closing time I was taken care of and the needed repair was explained to me to allow me to make an informed decision. I could not ask for a better experience during a stressful time. Would highly recommend this business.

Александр Баглюк 9 months ago

Scammers!!! Avoid this shop. My short and simple history: On October 27, 2025 Ford Escape Hybrid 2011. Transmission stuck in “Parking”. Towed the car in (paid out of pocket). They charged $150 for “diagnostics” and then claimed the transmission was bad and needed replacement for $3700. ❗ No estimate. No invoice. No proof of any real inspection. I later fixed it myself in 15 minutes by checking the transmission linkage — the car drives fine. This shop looks like a scam. $150 for nothing.

Chris Summers a year ago

Best automotive repair experience ever from my first call to picking up my keys post repairs!!! TJ is possibly the best manager, and as a management colleague i feel i can say that! Give him a budget and he works his butt off to make it happen. (We had to go way over budget for mine. But they were honest from the start!) The two techs in the shop were also friendly and helpful. I was blessed to meet the owner while picking up my keys and we had the most amazing conversation ive had this year! Visit them. I know ill be back again with my 25yo truck!

Amel Weaver a year ago

They replaced my transmission in October 2023 and I had to return my car to them many times after. My transmission is back having issues and its been one and a half years since they "rebuilt" my transmission. I took it back and they wanted to tell me it might be another $5k to fix my transmission, given that I had already made $5K in the initial repair in 2023. They claimed their warranty only covered 20,000 miles. I would say if you're going to work with these dudes, keep every receipt and get everything in writing. If your repair doesnt go smoothly, you want to HAVE all your ducks in a row. The receptionist CJ also treated my BIL horrible on the phone. He was so rude. The "good customer service" is a facade and I personally dont think their work is consistently good.

Cowboys Abroad a year ago

Friendly staff and owner. Carefully explained details of repairs. Responds to questions. On the business side, I had difficulties with my repairs. I paid $5500 to have my transmission rebuilt. I took it back on 3x after I received it back because it still wasn’t running back. On the third time, I was told it was another part not covered under my transmission warranty causing the problem. I paid more money. Drove away and 14 months later ( 2 months after my warranty) the transmission overheated and needed to completely rebuilt again! Hell NO! I changed this from a one to three star because the owner called me personally with genuine concern how to resolve the issue. I gave up and bought new vehicle. I’m done.

Producer Juan 6 years ago

Tayeb is awesome! He found out the problem quickly, and test-drove my car to make sure everything was working perfectly before giving it back to me. Most experienced mechanic in Richardson!! Highly recommend.