Auto Presentation Details

Mehrzad Shojaee 2 months ago

I was very disappointed with the detailing service. My car was still wet when I picked it up, and there was dirt left in several areas that should have been cleaned. I expected much better quality for the price. I wouldn’t recommend this service.

Ahoora Soccer 2 months ago

I rarely leave negative reviews, but the customer service here was extremely disappointing. The staff was unhelpful, dismissive, and seemed uninterested in resolving my concerns. I felt like my time and business weren’t valued at all. Communication was poor, and I had to follow up multiple times without getting a clear answer. There are plenty of businesses that actually care about their customers, so I won’t be returning.

Pavel Shering 6 months ago

Jerry and team did a great turn around on our 350 rx. We were in a rush to get it cleaned and detailed before a hectic month. Great service and quality. Will go again!

Eran Eilat 10 months ago

After procrastinating for a while I decided that it’s time to detail my car especially having 2 teenagers. I looked at Google reviews and I saw Auto Presentation Detail in Berkeley and decided to call them. The owner answered the phone and asked me to come so he can see the car and give e an estimate. I appreciated that since others gave me a quote over the phone without looking at the car. I brought the car and Jerry gave me a very fair price. The car was ready after 3.5 hours and not kidding it looked like new. I couldn’t recognize my own car. Great customer service and a great job. Highly recommended.

TEbadger 11 months ago

TLDR: He gave me my car back with wet seats and is now vulnerable to develop mold. I drove in with my car in the morning at 11am and he told me that they were understaffed. Initially I didn’t think it was an issue since I had assumed they had professionals taking care of my car. First red flag was that his wife was his only working employee that day and was working on multiple cars back to back. They told me they were going to shampoo my car and do the basics of interior cleaning. Sure they did wipe down all the surfaces and 70% of the car is great but they had missed the hard to reach spots (this is probably because he works his wife from 9am to 3pm with car after car while he sits in his office). But the biggest issue I have is that the seats came back to me wet. They told me to pick up the car 30mins before they had closed, leaving no time for me to send the car back if I had any issues with their service. I initially believed that it would be fine and that the seats were only slightly damp but then he told me that the carpets were damp as well and gave me a small towel to sit on. Apparently their regular method of drying the car is to just roll the windows down on a sunny day