Long Beach BMW Service Center

Carlos Santos 4 months ago

I had a great experience working with Melony Svang at BMW Long Beach. She was extremely professional, attentive, and genuinely helpful throughout the entire process. She made sure everything was handled smoothly and took the time to clearly explain every detail. Her service and professionalism truly stood out—I highly recommend Melony if you’re visiting BMW Long Beach. Tony, the sales manager, was also very friendly. I’d like to give a special thank you to Mr. Leiva for his support in making the whole process quick and efficient. I truly appreciate everyone involved. I felt blessed that everything went so well—it was such a pleasant, stress-free experience. I highly recommend BMW Long Beach.

Cynthia Guerrero 8 months ago

From the moment we stepped into BMW last Saturday, we were greeted and helped by Adrian, who was personable, knowledgeable, and asked all the right questions. He offered a test drive, and without even realizing it, he brought out the exact car I would end up choosing—a black-on-black X6 M60. The drive was incredible. At the time, I was torn between the X6 and a Mercedes-Benz GLE, so I left to think it over. We scheduled another appointment for Wednesday to take a second look, and when I arrived, the car was already up front and ready for me to drive again. That level of attention really stood out. I also had the pleasure of meeting the GM, Tim, who was just as personable and welcoming, with a great sense of humor. After test driving the GLE, the choice was easy—I rushed straight back to BMW to get the keys to my car! The entire team walked us through the process clearly and honestly, with no pressure or surprises. They even followed up personally the next day to make sure everything went smoothly. I’m beyond happy with my purchase and even more impressed with the service. I 100000% recommend this dealership!

V and J Cross 11 months ago

May was a very nice service advisor, the videos from the tech were helpful & informative - we went in for our one year check up & an alignment was suggested 😉. We decided to do it to keep the car in its best shape. It was about $270 - the only issue is the 3% charge if you use a credit card 🤨. They do offer debit but that is not my form of payment. That of course has nothing to do with the good service we received.

Michael McKay a year ago

This is the 3rd time bringing in my wife’s X3 2020. For some type of electrical issue. Twice for the same issue and once for the back up camera not working properly. They have found what the issue is and the car is still under its 50k miles warranty but yet they have chosen not to complete the repair stating that BMW doesn’t want to fix something unless it’s is a permanent issue. Explain that to me. The issue continues to happen while fridge vehicle but you don’t want to cover and nor do you want to repair something unless it’s permanent. No the real issue is you are wanting to wait until we surpass the 50k miles warranty which will happen in under the next 300 miles. So you can the. Charge us for this issue that will then not be covered by the warranty even though it has been documented 3 times having this problems. My wife and I have had BMW vehicles for the last 12 years and after all of this we will not longer be loyal customers when you don’t value your warranty and customer satisfaction. What a shame for your company to treat people this way.

Jesus My King a year ago

Amazing Service at Long Beach BMW. Top notch honest mechanics who are ready to give you trustworthy feedback on your vehicle. We own 3 BMW’s and it feels like family here. I have truly enjoyed the service given and how thorough the multi inspection is. Awesome! I highly recommend to anyone. Great experience and will always come here before going elsewhere. Keep up the amazing customer service!