Neil's Express Automotive

spam 4 months ago

DONT COME HERE!! Taken my car twice to get smog issues fixed spent about $1300 and my check engine light back on right away BOTH TIMES. First time was terrible communication. I was told the job would be a few hours and i knew it would be alot more than that. The guy at the front desk assured me it would only be a few hours and my car was there for two days. The job tripled in price and i wasn't asked if i wanted all that extra work done they just did it and called me after saying whoops its now $400 more. Second time was for the same issue but different part. When i asked for a price estimate and part estimate i was told 220 and same day i get a phone call and all of a sudden its $420. Labor was an hour( they charge $120/hr) and a $130 part is somehow $300??? They OVERCHARGE if u buy the part thru them. They said it would be done in a hour and i didn't get my car back til end of the day. But i was charged for 1 hour of labor??? Don't come here. Communication is TERRIBLE. They don't care about your wallet or car. I came here off a AAA recommendation and i was truly disappointed. I was hoping that this would be a great business with fair pricing for their work but thats sadly not tru

Liliana Cuautle Martinez 5 months ago

I had a really great experience at Neal’s Express Automotive in Alhambra. From the moment I walked in, everything felt straightforward and professional. Rick, the service advisor I worked with, was exceptional. He took the time to clearly explain what my car needed and walked me through everything without ever making me feel rushed or pressured. I really appreciated how patient and thorough he was—he made sure I understood everything and answered all of my questions. What stood out most was that I never felt like I was being taken advantage of, which can honestly be a concern when dealing with car repairs. Rick worked with me to find the best value for the maintenance my car needed, and that made a huge difference. I left feeling confident in the service I received and will definitely be coming back. Highly recommend!

Anita Wang 5 months ago

TLDR: Do not come here just because it's with AAA. The membership deal isn't worth it. They didn't include the discount on my invoice. If you are coming here, don't come in with a trusting mindset. Be prepared and have a skeptical eye because they took advantage of me. I came here with a AAA tow after my check engine light went on. I had a cylinder misfire on my 2011 corolla. Initially, everything went well. They even dropped us off at a nearby cafe to wait. But like with all autoshops, I definitely recommend you double and triple check the invoice they send you, don't let yourself be rushed. They ended up quoting me over $1,132 to replace all coils and all spark plugs, air intake, fuel injection, all sorts of other services which could be fair if I was planning on driving the car for much longer and wanted to get a full service with everything. But a few minutes after I got my final quote, I asked them to hold off on work until we figured out pricing, and I had told them earlier I wasn't going to drive this car much longer and wanted to be selective about what I was paying for. First off, the exact ignition coils they used go for $235.99 at O-Reillys online. I asked why they wer

Sydney LeFever 7 months ago

I chose to take my car to Neil’s after seeing several positive reviews online and I am so glad I did! Rick was incredible and updated me through each step of the process in getting my jeep back up and running. He was honest, kind, and extremely thorough - going above and beyond to figure out what the issue was. The cost of parts and labor was extremely reasonable and there is a 12 month warranty for all the work they did which is unheard of?!??!! I will be recommending Rick at Neil’s auto to anyone who is in need of a mechanic and am grateful I found a company that I can trust and will return to for any future work needed.

ailey artsy 11 months ago

This is a least expectation but great outcome moment with Rick at NEILS! We brought our Camry to NEILS after hours a breakdown, dropped off by AAA tow (closed to midnight Sat) because it was the closest option. We didn’t have any experience with them and didn’t know what to expect. It turned out we couldn’t have picked a better place! Rick was fast, thorough and shockingly patient in giving his time making sure we understood the problem and what our options were even a month later when we had some water show up under the car he quickly took a look and let us know what was going on was just normal car stuff. Life saving experience with FIVE stars!