Pro Auto Restoration

Tom F 4 months ago

I received my car back today after 3 years. This was the worst experience I have ever had with any service in either my personal or professional life. Please look at the 1 star reviews... they summarize my experience. They are completely non professional, take no accountability and are not trustworthy. Bryan is very slick and with out skills or conscious. I strongly encourage you to look anywhere else for service.

Jamie Whitmire 4 months ago

I brought my car to Pro Auto Restoration because I was having engine issues and it was blowing smoke. They performed a thorough inspection and discovered water damage in my trunk. Their team did an excellent job steaming and cleaning it out—it was completely cleared of mold and debris. After the inspection, I initially agreed to have my engine removed due to the damage. However, the following day I was able to reconnect with the person who originally worked on the engine through the previous owner, so I decided to have it repaired by them instead. The shop was very understanding and even honored the existing warranty I had with the previous company. During the process, additional issues were found with the transmission, which they also removed. I ultimately chose to have that repaired by the same original mechanic as well. Pro Auto Restoration cleaned up the vehicle, prepared it for towing, and made the entire transition smooth and stress-free. I really appreciate their honesty, professionalism, and the care they took in identifying all the issues with my car. Thank you to the team for taking such good care of my vehicle—I’m looking forward to getting it back on the road soon!

Yuezhong Li 9 months ago

Luis and Daniel did a great job on the chassis undercoating. Bryan was very patient to explain me everything on how to do the exterior car maintenance.

Bill Lee Edited 2 years ago

I had high hopes when I first met Brian at his auto service. He seemed knowledgeable and friendly, and our initial conversations were promising. However, when it came down to the actual work on my car, things took a sharp turn for the worse. I paid $1200 for an inspection and asked specifically for help in determining if my car was a numbers-matching vehicle and to assess the health of the engine. Brian assured me they could handle it and promised a detailed report. However, I never received the report nor was I informed about the car's status regarding its matching numbers. Despite claiming my engine was healthy, they failed to provide crucial details like compression readings, which should have raised red flags from the start. When it came to installing new seats, Brian's team managed to exceed expectations in the worst possible way. After a week of waiting, they only managed to install the seats, leaving them misaligned and poorly centered(Passenger), all while inflating the bill to an outrageous $1748. First quoted at $432 and then was asked to approve for an hour, then went to $1748. That was my fault as I should've asked for the details before approving. I was supposed to h

Kwame Fields Edited 3 years ago

Buyer beware. They'll turn you passion into a burden with smooth talk, long delays, and cost over runs. And there is so much turnover with the staff it's hard to have confidence that they will finish the job... some new person is always starting over. Do your diligence on the owner on the Santa Clara court portal. That's the only red flag you need. I let my emotions drive my decisions and over looked all the bad signs. This is my lesson to those who come after me. I started with a weekend driver and I wanted to do a full restoration, but after more than a year I left with a rolling shell, a bunch of parts, and a bill for twice the estimate and an incomplete job. And let's be clear... I could afford to keep going if I felt the owner was being honest and not continously changing the estimate. Not one line item came in on budget till finally I said enough is enough. There is no way I'd ever spend another penny with this company. Red flag number two...none of the techs have been with the company for more than a year. Red flag number three... the Bureau of Automotive Repair has removed cars from the shop on multiple occasions because the owner doesnt follow the rules. After they lost