Southern Diesel Repair Dallas

Amy Diamond 7 months ago

I was in a pinch and stuck on the side of the road. They took care of my roadside emergency. I didnt have to tow, which is extra cost. I cannot thank them enough and much appreciated the help!

Littell Harris 3 years ago

If this shop is the last resort, take my word for it, DO NOT DO BUSINESS WITH THESE CROOKED PEOPLE. Just stay broke down until other options become available. This shop is CROOKED as a barrel of snakes. How these folks stay in business is a mystery to me. They should have been shut down a long time ago. There are many reputable mechanic shops in THE DFW area. This ain't one of them. STAY AWAY

Corey Thomas 4 years ago

Worse Mechnic shop ever. Took truck to shop because it was leaking antifreeze and ac just stop working. Tech told me that I had to replace locking clamps on radiator and the hvac system needed a new compressor condenser return line a air dryer. Said it would cost 5700 total. Told them to go to hell. I went to dealership and purchase everything list and some other parts far less than 1000…. Please be careful dealing with this shop…..

Aubrey Lamon 9 years ago

I would give zero stars if the option was available. Bring your own parts and they charge $125 (not 95) per hour and you will likely deal with multiple people and multiple prices. Bringing you own parts is of little help because they just keep adding even more hours at $125 and it will nearly cost as much if they had provided the parts. If a job should take 8 hours and you provide the parts, don't expect to get charged for 8 hours. Expect more like 12 or even 14 hours. The customer service leaves a lot to be desired to say the least. Just asking for directions can result in rude replies and completely wrong directions. Ask why a price increases and you never get a straight answer. Why bring your own parts you ask. Well $81 for a 2106 wheel seal is just one example. The bottom line is I wouldn't recommend the shop to anyone. Excessive parts prices and ridiculous labor charges seems to be a common complaint on reviews. After dealing with them, not by choice, I find the low star reviews to be reflective of my experience with the company. Do yourself a favor and find a reputable shop in the area if you go to the Dallas area and avoid Southern Diesel Repair.

Marcello Perez 10 years ago

The customer service that Southern Diesel Repair offers is extremely unsatisfactory. The reason I decided to use them is because there website is well put together, and the wording on their services such as " quick, efficient; that won’t break the bank" caught my attention. It took them nearly 10 hours to repair our broken water pump (big rig vehicle), and wanted to charge us close to $1,900 for the water pump/belt and labor. I asked the dispatcher for a list of itemized receipts for the repairs; she wasn't happy about that, and told me she would charge us more for keeping her on the phone, and not letting her get to her next call. We will not be calling them again.