Southwest Alignment

Tumy Lama 3 weeks ago

Very disappointing customer service experience. From the moment I arrived, the employee at customer service had an unfriendly attitude and began speaking to me disrespectfully before even asking what I needed. He also made unnecessary comments mocking my car and spoke to me as if he was giving me orders rather than assisting a customer. I calmly told him that this is not an appropriate way to treat a customer and that he could simply be a little more polite. Instead of handling the situation professionally, he became extremely angry and told me to leave. I have rarely experienced customer service this disrespectful and unprofessional. I will never return to this location. Even if they offered me a brand-new car for free, I would not go back. Customer service should make customers feel welcomed and respected, not insulted and kicked out.

Gabriel 4 months ago

Amazing experience here! Came in on a Saturday for a walk in and it was done before the time I was told. Had my own alignment specifications and got some great recommendations on what would be comfortable for normal driving and for the track. Absolutely nailed the alignment and I couldn’t be happier!!

Jorge Salas 5 months ago

By far the worst experience I ever had with a shop. Dropped off my vehicle on a Saturday at 9 am for an alignment and had to take a Uber to get it back exactly the same way I dropped it but at 830 pm mind you they close at 5. I called multiple times for updates and kept getting lied to that my vehicle is next. When I arrived Lee tried charging me 200 dollars for an alignment he didn't do and when I asked him to contact Sean about the service he bucked at me and said he runs things . he was trying to charge up on me when I was asking for my keys back cause I wasn't paying. DO NOT BRING YOUR VEHICLE HERE! Service is horrendous

MedCenterHome a year ago

Lee did an awesome alignment on this beast. It was all over the road since my last alignment. I thought it was just going to be all over the road as long as I own it. I just now drove to the beach and it drives like a dream. Thank you so much.

Mark Kotlarek 3 years ago

After a bad Firestone experience- I returned to this place. I've been going here for over 20 years. It looks like a grungy but efficient locally owned auto suspension shop. The woman at front is cheerful and bilingual. The waiting area is clean and comfortable- for what it is. The tattooed mechanic is probably the owner and he provided me with a nicely aligned car at a bargain price of $70.00. I think the people here are talented, honest and sincere. Lucky for me, that's what I like!