Firestone Complete Auto Care

Madeline Devitt a month ago

Got my alternator replaced which was fine. There was a sound from the car and they told me it was the water pump but just replacing the alternator fixed that. They also told me my oil was low but I had just refilled it and when I checked after it isn't low. I asked for my tires to be rotated but they only rotated one side and my hubcap came off on one of the two tires they did move. Overall not very satisfied. Good customer service though.

j b 2 months ago

Made and appointment for 10am. They didn’t even look at my car until 1pm. Got my breaks worked on. When I got my car back around 5 pm the inside of my car (seat, center console, steering wheel, and driver side floor) was an absolutely mess. Covered in oily marks. I can’t speak to how good of a job they did, but if the condition they left the inside of my car in is any indication I don’t have good feelings. Do not recommend getting your car serviced here.

Yasaman Barzi 2 months ago

I took my car today after the tire light turned on. They took me in and fixed the nail in the tire. Then asked 0$ for their service. People need to appreciate the businesses and people who are honest and do great service. Demetri was very professional and attentive to my business. Thank you guys.

JohnB 00007 6 months ago

Overall I was pretty pleased with my experience here. I went in just to have a headlight replaced. I made an online appointment and the work was done in under 2 hours. It wasn't speedy but it was fine. The staff were courteous and the bathroom and waiting room were clean. The waiting room has a big screen TV and free coffee. I think I prefer Firestone to Pep Boys.

Richard Cheung 7 months ago

Just a quick shout out to Octovio my service advisor and Frankie, my technician. Great customer service and workmanship. I had to take my Nissan Van for a quick wheel alignment, went over the many potholes in Pasadena. Frankie had worked on my van before and did a great job with my alignment. The first time I took it in was due to a poor job that the dealership did with my wheel alignment, my van kept pulling right. They got me in earlier than my appointment and was done in less than hour. That really helped with my busy schedule. Did I mention that I bought the lifetime wheel alignment last year? If you drive alot in the streets of Pasadena and Los Angeles, you may want to consider purchasing a the lifetime alignment, well worth it. Thanks Octo and Frankie! See you around.