Heritage Auto Glass

Victor Bankson a year ago

I recently had an experience that highlighted both the friendly nature of the staff and some challenges with service efficiency. The team at the establishment is incredibly friendly and respectful, always making me feel welcome and valued as a customer. However, my experience has been marred by a significant delay in getting my window fixed. It has now been over two months since I initiated the process, and while I understand that sometimes things can go wrong, the window I was waiting for arrived damaged, presumably during shipping by UPS or FedEx. Since then, I have been patiently waiting for a replacement window and further service. While I appreciate the warm interactions with the staff, I hope to see improvements in the overall process and communication regarding timelines. I believe that with their friendly approach, they can enhance their professionalism to match. I remain hopeful that my window will be fixed soon!

Patrick Salvio Edited 3 years ago

I came to replace a car glass passenger window for $500 dollars, they left so much glass inside my door panel and had left glass under my passenger seat. The manager or owner told me it would come out over time, Next day had scratches on my window and a month later there was still so much glass in my door. I then came back a second time to complain and said he wouldn't replace my window, since he thinks someone scratch it on the outside. All of the glass on my car is not scratched only the one they replaced. Obviously, it's due to the glass they refused to clean the first day. They did end up cleaning all the glass when I came back as you can see in my photos, they had to remove the window regulator. The yellow stickers are on the floor since it's the first time they removed them. If they did that the first time, I wouldn't have scratches on my window and didn't have had to waste time coming back. Would definitely not recommend to anyone. UPDATE: Never thought I’d have to do an update, but the window they installed in my truck wasn’t the correct size so the window regulator broke. Now I need to replace the window and the regulator. Thank you Heritage Auto Glass!

Maiwand Hashimi 4 years ago

Went Thier for a windshield replacement and they did it fast, but not quite correct. So just had to get their for a second time to eliminate the bad wind noises leaking....

Marisela Ibarra-Vargas 5 years ago

This place was recommended by a friends husband who works in the area. I had already called a few shops around and their prices were outrageous. I called here and was so surprised by the customer service I received. The phone rang 1 time and was answered right away. I asked for a quick quote and time frame of install. They were 60% cheaper than my first quote at another place and 40% cheaper than my second quote at another place. I asked if they were opened on Saturday which to my surprise they were. I was told to get there early as Saturday is their busy day. I went in today and got there at 8:20. The shop opens at 8:30 and there was someone already there and explained to me that they could take my car in. The techs got there at 8:40 and started working on the car right away. They were quick and respectful of my car. It took them about 45 minutes to finish and the windshield was so clean. I will definitely be back here in case I need another windshield.

Antonia Lara 5 years ago

They were amazing! They fit me in the same day I called, hella fast, and reasonably priced; actually, the cheapest quote I got in the area without a doubt! It took them like 1 hour and for a few extra dollars they gave me the VIP treatment. I was definitely impressed and very grateful at their customer service. Thank you guys love and respect.