Universal Transmission & Complete Auto Repair- Jersey Village, Houston Tx

Paris Huerta a month ago

I had a great experience with Universal Transmission! Alex, the manager, and Jackie, the receptionist, were absolutely amazing. They were both professional, friendly, and extremely helpful throughout the entire process. They made me feel welcomed and took the time to answer all my questions. Excellent customer service from start to finish. I highly recommend Universal Transmission!

Alaiza Huerta a month ago

I had a great experience with Universal Transmission, and especially want to thank Alex for his excellent customer service. He was very helpful, professional, and took the time to explain everything clearly. I really appreciated his honesty and willingness to help throughout the process. It’s hard to find people who genuinely care about their customers, and Alex definitely made a great impression. I highly recommend Universal Transmission and will definitely return if I ever need their services again!

Terri Kicklighter 4 months ago

I brought my 2015 Mitsubishi Outlander Sport AWD to Universal Transmission for a CVT diagnostic. After declining the rebuild due to cost, I was told the vehicle would be returned in a tow-ready condition. When I received the vehicle back, it was heavily disassembled with parts loose inside the vehicle, disconnected wiring/hoses, and the engine supported by a strap. I also discovered my recently purchased battery was missing. I never received detailed written diagnostic findings or a fully itemized breakdown of the charges despite requesting them multiple times. I recommend getting all pricing, authorizations, and diagnostic findings in writing before approving any work or financing.

Andrew Rios 7 months ago

I had an amazing experience with this shop working on my 2006 BMW M5. They did an outstanding job fixing my transmission — the car drives like new again. John, the manager, took the time to explain the entire process clearly and honestly, which really gave me confidence in the work being done. The service was professional, thorough, and exceeded my expectations. I highly recommend this shop to anyone looking for quality work and great customer service. 10/10, would definitely come back.

Andres Lillo 8 months ago

Had to bring my car back because there were leaks everywhere from day one. Not only are this technicians terrible at assembling but they installed seals covered with paint, broke bolts and didn't bother to extract and replace aand install my subframe bolts so that they would never come off, broke a breaker bar and two sockets and still unable to remove it. Worst of all. They use whatever cheap tranny fluid they can get their hands on and they don't care that it's not made for your transmission. Ford fluid is not the same or compatible with Honda. Stay far away from this joke of a shop.