Valvoline Instant Oil Change

Oliver Vilches 2 months ago

I got Jordan on his first day as top level service tech and he handled the whole interaction with great professionalism. It was a busy day but he made sure that while I was waiting that I wasn’t left to feel unattended. Well done! Happy all around, and great service and quality work.

T Edited 2 months ago

Doing a tire rotation, these guys warped one of the studs on my back tire and claimed it had done so naturally because it's 'hot out'. I had to bring my car to a shop down the street where I was charged $160 to fix this problem, and where the shop owners informed me that the only way this could have happened was by someone at valvoline messing up. I'm shocked at this experience and of course can't expect to get my money for this mistake back. I'm never returning to this location and strongly recommend others never do either. Update: after submitting a claim with corporate I was told that the manager, who is new (as they repeatedly said) "viewed the footage" and saw "no sign of negligence" and just offered me a free oil change vice reimbursement for my costs incurred by this error. I'll never be using Valvoline again.

Carmen Molinari 3 months ago

I found myself in quick need of an oil change and went to this location. I can't tell you how impressed I was with their customer service, efficiency, and teamwork. As soon as I drove up, they were already directing me into the service area. They had one person getting my information on a computer that was located right outside of my driver seat window, another person underneath my car starting the service right away, another person at the hood. They worked in harmony with each other, answered all of my questions, changed my oil change, and all while I was in the comfort of my car. While they recommended a few other services, they weren't pushy about it which I really appreciated. These are hard-working people and a service that is top-notch. Highly recommend. Five star stars all the way! *****

Zero Proof Social Club 3 months ago

I had an excellent experience at Valvoline and wanted to give shoutout to Eduardo, who helped me out today. We normally always do our oil change at Valvoline, but after getting an oil change at a shop during visit in Central Valley, I found out that my oil filter had not been installed properly, and it wasn’t tightened at all, causing an oil leak which I didn’t noticed right away due to travels. I haven’t been driving the car for a few weeks and discovered a puddle of oil from under the car where it was parked. I stopped by Valvoline for help, and the mechanic quickly diagnosed the issue, corrected the oil filter installation, and topped off my oil. What impressed me most was that he didn't charge me anything, even though the problem was caused by another shop's negligence. Eduardo- you are a rockstar! Thank you so much for your help today!!! It's rare to find this level of honesty, professionalism, and customer care. Instead of taking advantage of the situation, he simply wanted to make sure my vehicle was safe and running properly. Thank you to the team at Valvoline on Lincoln for going above and beyond. You've earned my trust, and I'll definitely be returning for future service

Michelle 4 months ago

Always a speedy and friendly visit when getting my oil changed. Steve the manager made sure all checks were done on my car. The girl working there was so sweet and offered my son a coloring book and crayons while my oil was changed. Trust both of my cars in there hands and will continue to come.